Right now, you can find us exclusively online, but we are working hard to bring our store closer to you soon!

We take sustainability seriously and believe that we all have a responsibility to protect the planet we call home.

• We prioritize the use of sustainable materials like recycled metals and ethically sourced gemstones in our jewelry production. This reduces our environmental footprint and supports responsible sourcing practices.
  
  
• Our decision to manufacture our jewelry in the European Union supports local artisans and reduces carbon emissions associated with global transportation.
  
  
• We minimize waste by producing in small quantities and offering pre-sales, ensuring efficient use of materials and reducing excess inventory.
  
  
• All our product shipments use FSC-certified boxes, ensuring our packaging is sustainably sourced and recyclable. We continuously seek ways to further reduce waste in our packaging.
  

Through these efforts, we aim to inspire others to make eco-conscious choices and contribute to a greener future.

We are open to collaborations! If you're interested in partnering with us, please contact us at hello@poumie.com to explore the possibilities.

We’re on the lookout for individuals like you, ready to turn creativity into captivating, aesthetic content. Don’t miss out on this chance to join our Content Creators Program and make your mark! Fill out the form and submit your application.

You can find it on our product Ring pages, providing you with all the information you need to find the perfect size for your ring. If you are between two sizes, we recommend choosing the larger size. Keep in mind that your ring size can fluctuate by half a size due to your body temperature, hydration levels, and other factors.

Our jewelry is crafted in 925 Sterling Silver or Stainless Steel, ensuring both elegance and durability.

Please note that the colors of our products may appear slightly different due to varying screen settings and lighting conditions. While we make every effort to ensure accurate color representation, please be aware that differences in device displays may alter the shades and potentially mislead regarding the actual colors of the items.

We are constantly working to restock our jewelry pieces as quickly as possible. For updates on the availability of your preferred item, please contact our customer support team or sign up for notifications on our website to be informed as soon as it becomes available again.

We apologize for the inconvenience you are experiencing with the closing mechanism of your earring. This issue can often be resolved with a simple adjustment.

Please follow these steps:

1. Locate the tip of the hoop clasp that comes into contact with the closure mechanism. This is the area you should focus on for making adjustments.
2. Gently bend this part of the earring upwards. Start with a slight adjustment, being careful to do so gently.
3. Try to open and close the earring again. If it still doesn't work smoothly, adjust the bend slightly more until you find the optimal position where the earring can snap in and out easily.

Please note:

• Silver is a soft material, so making these adjustments is safe and shouldn't cause any damage.
• Ensure you make only minimal corrections, as over-bending can affect the earring's shape and function.

If this method doesn't resolve the issue or if you have any other questions, please contact us via email at help@poumie.com. We are here to assist you.

Whether you can swim or shower with your Poumie jewelry depends on the specific piece you've selected. We have a range of items specifically designed to be waterproof, which are perfectly safe for water activities. However, for any pieces not explicitly labeled as waterproof, we advise against exposing them to water. Additionally, please avoid submerging our 925 Sterling Silver pieces in water to preserve their quality.

We offer a variety of payment methods to ensure convenience for you, including:

Cards:

• Visa Card;
• Mastercard;
• Maestro;
• American Express;
• UnionPay.

Wallets:

• Shop Pay;
• Paypal;
• Apple Pay;
• Google Pay.

Local Payments:

• Bancontact (Belgium);
• iDEAL (Netherlands);
• Multibanco (Portugal);
• MB WAY (Portugal);

On the checkout page, just before you finalize your order, you'll find a field labeled "Discount Code." Enter your promo code into this field and click on "Apply." Watch as the discount is instantly applied, reducing the total cost of your order. Enjoy your savings!

It's possible to order a single earring, but this option is typically available only for items that are specifically labeled as individually purchasable. If the item isn't marked for individual sale, then ordering just one earring may not be feasible.

Upon completing your purchase and receiving the invoice via email, you'll find the tracking link and code conveniently included in the same email. This allows you to conveniently track the status of your order as it makes its way to you.

Yes, it is possible to change or cancel an order depending on the stage of processing. Generally, if you need to make changes or cancel your order, it's best to contact our customer support team as soon as possible. They will assist you in determining if modifications can be made or if cancellation is feasible based on the current status of your order. Alternatively, you always have the option to return the product within 30 days if it's not possible to change or cancel the order.

Creating an account on Poumie website allows you to speed up the checkout process by securely storing your shipping and billing information. You can track your orders easily and view your complete order history. Additionally, having an account enables you to receive personalized recommendations based on your shopping behavior and preferences. You'll also be able to save items to your wishlist for future reference and gain access to exclusive discounts and promotions, among many more exciting benefits.

If you have received a defective piece of jewelry or the wrong item, please promptly contact our customer support team using our support email at hello@poumie.com or through our website chat. Provide them with your order details and a description of the issue so that we can quickly arrange a replacement or refund for you. Your satisfaction is our priority, and we are committed to resolving any issues swiftly and efficiently.

We deliver our products exclusively to countries within the European Union.

The delivery time for pre-order products can vary, but it is longer than for in-stock items. Generally, pre-order items are shipped within 2 to 3 weeks from the date of purchase. For the most accurate delivery estimate, please contact our customer support team for more information.

Shipping costs vary according to the order details.

Portugal and Spain:

• Purchases over 40€ – FREE;
• Purchases less than 40€ – 3,95€.

Remaining European Union:

• Purchases over 100€ – FREE;
• Shopping less than 100€ – 6€.

For hygiene and health reasons, we do not accept returns or exchanges for earrings or piercings, even if they are unused. This policy is in place to protect your health and ensure the highest standards of safety. In case you need to know more details about this, please check our refund policy.

The shipping deadlines for placing orders depend on your location.

Portugal and Spain:

• Between 24 and 72 hours (business days)

Other European Countries:

• Between 5 and 10 business days.

To initiate a return, please follow these steps:

1. Contact Customer Support: Reach out to our customer support team to inform them about your intention to return the item. You can write us an email to hello@poumie.com or through our website's customer service chat.
   
   
2. Share Order Details: Provide the invoice and your Bank Account Number to speed up the process.
   
   
3. Receive Return Instructions: Our customer support team will provide you with instructions on how to return the item. This may include packaging guidelines and the return address.
   
   
4. Prepare and Ship the Item: Pack the item securely in its original packaging (mandatory) and ship it back to us following the provided instructions. You may need to cover the shipping costs, depending on our return policy.
   
   
5. Confirmation and Refund: Once we receive the returned item and verify its condition, we will process your refund according to our refund policy. The process generally involves crediting the original payment method that was used for the purchase. If it is not possible to issue the refund to the original payment method, we will arrange for a bank transfer to your account.

We accept returns within 30 days of receiving your order at the provided address, without requiring any explanation. To start a return, the product must be unused and in its original packaging. Please note that for earrings and piercings, returns are not accepted due to hygiene and public health regulations.

For customers in Portugal or Spain, the processing time for returns is typically 2-5 business days from the date we receive the returned item. For customers in other European countries, the processing time is 5-10 business days.

Refunds will be issued to the original method of payment. Once your return is processed, please allow an additional 3-5 business days for the refund to appear in your account. If a refund to the original method of payment is not possible, we will issue it via bank transfer.

We proudly back the quality of our jewelry with a 2-year warranty beginning from the date of purchase.

Covers any issues related to manufacturing defects, such as flaws in the design or construction of the jewelry. It also includes material defects, which involve problems with the quality or integrity of the materials used in the piece. Additionally, the warranty applies to issues arising from the craftsmanship of the jewelry, ensuring that it meets our high standards of production and finishing.

Our warranty does not cover damage caused by misuse, neglect, improper handling, or failure to follow care instructions.

Before initiating the warranty process, we advise you to take detailed photographs and record a video of the item. Please send these materials to our team for an initial assessment. Based on this preliminary review, we will provide a provisional verdict (which is not the final decision) indicating whether the item should be sent to us for further inspection. If it is subsequently confirmed that the product has sustained any wear or damage, a new replacement will be issued.

To proceed, please contact our support team. They will guide you and provide any additional information required to ensure a smooth and efficient activation of your warranty.

Requirements:

• Item (If a pair was purchased, ensure both pieces are included);
• Invoice.
  

All Poumie pieces are designed with materials that help maintain their shine. However, it's important to care for your jewelry with love. Silver can tarnish, so it's best to avoid contact with perfumes, makeup, creams, saltwater, chlorine, detergents, and other chemicals. We recommend taking off your jewelry before engaging in physical activities, as sweat can also affect its appearance. For further details, check out our jewelry care page.

Whether you can swim or shower with your Poumie jewelry depends on the specific piece you've selected. We have a range of items specifically designed to be waterproof, which are perfectly safe for water activities. However, for any pieces not explicitly labeled as waterproof, we advise against exposing them to water. Additionally, please avoid submerging our 925 Sterling Silver pieces in water to preserve their quality.

Keep your Poumie pieces sparkling by giving them regular TLC. Use a silver polishing cloth to maintain their shine and prevent tarnish buildup. For deeper cleaning, opt for warm water or a silverware cleaning product. Remember, gold-plated silver needs extra care—gently wipe it with a dry cloth. Treat stones and pearls delicately with a soft, damp cloth to keep them looking their best.

To keep your jewelry looking its best, store it in a jewelry box away from sunlight and moisture. Store pieces separately to prevent scratching. Also, be cautious of storing jewelry in bags that may contain sulfur compounds, as these can cause silver to tarnish more quickly.

Be aware that item prices may fluctuate based on currency exchange rates, location, and ongoing promotions. We reserve the right to adjust prices at any time without prior notice, ensuring the price displayed at checkout is accurate. Once your order is confirmed, the price remains fixed.

Yes, you can shop in your local currency. While our prices are shown in Euros, our checkout system automatically converts the currency for you once you select your shipping address.

Coupons cannot be used on sale products.

No, it is not possible to combine multiple discount codes on one order. Only one per order.

Gift cards offer a thoughtful and convenient solution, available in various amounts from 10€ to 100€. Simply send it to your loved one, allowing them to pick their favorite product and deduct the value from their purchase. It's the perfect way to give them the gift of choice, especially if you're unsure what to give.

Sending a Gift Card is quick and easy:

1. Enter the recipient's email address – we'll take it from there!
2. Add your name to personalize the gift.
3. Feel free to include a heartfelt message for an extra touch.
4. Choose when you'd like the Gift Card to arrive; if you can't wait, leave it blank for instant delivery.
5. The lucky recipient will receive an email with a code matching your chosen amount.
6. To use Gift Card, simply enter the code at checkout.

Reach out to our customer support team via email at hello@poumie.com or through our website chat, and we’ll take care of it for you at no extra charge. Our team is always ready to help you make your gift-giving experience as smooth and enjoyable as possible!

Rest assured, when using your Gift Card, any purchase you make will deduct the corresponding amount from its total value. You can continue to apply the card's code until the balance is fully redeemed, ensuring a seamless shopping experience without concerns.

Yes, you can use promotional codes alongside Gift Cards without any issues. Feel free to apply both during checkout to maximize your savings and enjoy an even better shopping experience with us.

Our Gift Cards have no expiration date. They will always be valid until the Gift Card balance runs out.

Gift Cards are non-refundable. If you accidentally provide the wrong email address for your recipient, please contact us! Our customer support team is here to assist you. Reach out to us at hello@poumie.com or through our website chat - all at no extra charge. We’re committed to making sure your gift-giving experience is smooth and enjoyable!

The Ambassador Program is a unique opportunity for individuals who are passionate about our jewelry and want to share their enthusiasm with others. As an ambassador, you will receive a personalized promo code and referral links that offer a 15% discount to your customers on their purchases. In return, you’ll earn a 10% commission on the total value of each sale made through your code or links.

Anyone aged 18 or over and living in the EU can join our Ambassador Program for free! It is a plus If you’re passionate about the jewelry industry and believe our pieces hold special meaning for all women!

During the sign-up process, you'll need to fill out the form and provide your IBAN bank account number where you'd like to receive your commission payments.

We know how important it is for our ambassadors to receive their commissions on time. According to our return policy, customers have 30 days to return a product if they wish. If no return is made within this period, the sale will be confirmed, and the commission will be paid to the ambassador the following day. Plus, there's no minimum value required to earn your commission.

After registering for our Ambassador Program, you'll receive an email confirming that we’ve received your application. Once we’ve reviewed the information you provided, you will get another email confirming your enrollment, and you'll be able to start using your promo codes and link. Please allow up to 48 hours for us to review your submission.

Important Note: Promo codes containing content that is racist, religious, ethnic, LGBTQIA2S+, or otherwise deemed inappropriate are not allowed.

We recommend that you use your first and last name.

Yes, you can use your promo code or links, but only after completing at least one sale. This procedure is important to confirm your genuine interest in joining the Ambassador Program, rather than just using it for the 15% discount. Although, keep in mind that by using your promo code or links you won’t receive a commission on your purchase. Additionally, we track IP addresses, so any purchases made from your IP address will be flagged, and you will not earn commissions on these transactions.

When a customer applies a discount code (coupon) from an ambassador, an engaging opportunity arises. Not only will the ambassador receive the commission for that sale, but a recurring relationship will also be established between the two, creating a mutually beneficial partnership. As a result, the ambassador will also receive commissions on all future purchases made by that customer. If the customer already has a relationship with another ambassador at the time of using the coupon, the ambassador associated with the coupon will not receive any commission. Instead, the original ambassador will continue to receive the commission on all purchases made by that customer.

We encourage you to be creative, but here are some tips:

• Share your promo code or link in your Instagram, Facebook, TikTok, and other social media bios/descriptions;
• Make posts and stories about it;
• Talk about the brand to your friends, family, and followers on your social media;
• Share our social media content and reference your promo code or link;
• Explain how people can use your promo code or link;
• If you have a blog, you can take advantage of it and share it on your blog;
• If you’re in groups or forums, you can share your promo code or link with those groups;
• You are encouraged to use our library available on the ambassador platform to create advertisements on the internet. Please be aware that only images provided within the ambassador platform are permitted for advertising purposes; the use of any other images is not allowed.

When a customer uses your promo code or link to make a purchase, you’ll get an email notification about the sale. Log in to your ambassador account to track your sales and see your commissions. It’s always rewarding to see your hard work paying off!

Your promo code can be applied on the checkout page.

No, promo codes and referral links cannot be used during a sales campaign.

There are some key differences between using promo codes and referral links, so you can choose the method that best fits your strategy. Here’s a quick overview of the main differences at Poumie:

• A promo code is an alphanumeric code you give to your customers. They need to enter this code manually during checkout to get the discount. This means customers need to remember the code when making their purchase, which can be a bit more effort for them.
  
• On the other hand, referral links automatically apply the discount and direct customers to any page on our website. Additionally, with referral links, you benefit from a cookie tracking period, as long as the customer accepts our cookie policy. This means if a customer doesn’t make a purchase right away but returns to the site and buys something within 30 days, you’ll still earn a commission on that sale.

If you have any questions or need help, feel free to reach out to us. We’re here to assist you!

Cookies from your referral link will stay active for 30 days. If a customer clicks your link and doesn’t make a purchase right away, you’ll still receive a commission if they complete a purchase within 30 days from their initial visit. Keep in mind that the customer must agree to the cookie policy terms.

Here are some reasons why commission payments might be denied:

• Customers have 30 days after receiving their item to return it according to our return policy. During this return period, the commission will not be paid. Additionally, if the item is returned, the commission becomes null and void;
• Commissions will not be granted if promo codes or referral links are used for personal purchases;
• If you violate the rules and terms of the Ambassador Program.

In case you need any further clarification or assistance, please don’t hesitate to contact us. We’re here to help you!

Although our website supports three languages, all communications and support related to the Ambassador Program are exclusively in English.

After making a purchase, expect email updates such as order confirmation, shipping details with tracking, delivery confirmation, and requests for your feedback. If you don't receive any emails post-purchase, please reach out to us—we're here to help!

By signing up for our newsletter, you’ll enjoy a 10% discount, exclusive offers and discounts, personalized suggestions from Poumie, community giveaways, early access to new releases, and much more! Plus, if you stay subscribed for over 3 years, you'll receive a free product!

Absolutely! You can unsubscribe our Newsletter anytime you wish. We're here to make your experience as seamless as possible.